The offer and sale of products on our website “www.hanging-signs.com” are governed by these General Terms and Conditions of Sale.
The products purchased on www.hanging-signs.com are sold directly by DERBY SADDLERY S.a.s.
DERBY SADDLERY S.a.s. is registered with the Viterbo Chamber of Commerce under no. 88216. The legal representative is Mr. Giuseppe Serafini, Tax Code and VAT number 01465630562 – Viterbo Court no. 10332. The headquarters are in Italy, at Via Fontecedro, snc – 01100 Viterbo.
TEL. 348.44.10.738 E-MAIL: info@hanging-signs.com
You can request any information from hanging signs through our customer service: contact the Customer Service here.
1 General Conditions
1.1 These General Terms and Conditions of Sale exclusively govern the offer, forwarding, and acceptance of purchase orders for products on www.hanging-signs.com between users of www.hanging-signs.com and DERBY SADDLERY S.a.s..
1.2 The General Terms and Conditions of Sale do not govern the provision of services or the sale of products by parties other than DERBY SADDLERY S.a.s. that are present on www.hanging-signs.com through links, banners, or other hypertext links. We recommend that, before placing orders and purchasing products and services from parties other than DERBY SADDLERY S.a.s., you verify their sales conditions, as DERBY SADDLERY S.a.s. is not responsible for the provision of services by third parties other than DERBY SADDLERY S.a.s. or for the conclusion of e-commerce transactions between users of www.hanging-signs.com and third parties.
2 How to Conclude the Contract with DERBY SADDLERY S.a.s.
2.1 To conclude the purchase contract for one or more products on www.hanging-signs.com, you must complete the order form in electronic format and transmit it to DERBY SADDLERY S.a.s. electronically, following the relevant instructions.
2.2 The order form contains a summary of the General Terms and Conditions of Sale, information on the essential characteristics of each product ordered and the respective price (including all applicable taxes or duties), the payment methods you can use to purchase each product, the delivery methods for the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal, and the methods and times for returning purchased products.
2.3 The contract is concluded when DERBY SADDLERY S.a.s. receives your order form electronically, after verifying the correctness of the data related to your order.
2.4 Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the General Terms and Conditions of Sale, print a copy using the print command, and save or reproduce a copy for your personal use.
2.5 The order form will be archived in our database for the time necessary to process the orders and in any case within the terms of the law.
2.6 Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7 The language available to conclude the contract with DERBY SADDLERY S.a.s. is Italian.
2.8 Once the contract is concluded, DERBY SADDLERY S.a.s. will take charge of your purchase order.
2.9 DERBY SADDLERY S.a.s. may not process your purchase orders that do not provide sufficient guarantees of solvency or are incomplete or incorrect, or in case of product unavailability. In these cases, we will inform you by email that the contract has not been concluded and that DERBY SADDLERY S.a.s. has not processed your purchase order, specifying the reasons.
If the products presented on www.hanging-signs.com are no longer available or on sale at the time of your last access to the site, or when you send the order form, it will be the responsibility of DERBY SADDLERY S.a.s. to inform you promptly and in any case within thirty (30) days from the day following the day you sent your order to DERBY SADDLERY S.a.s., of the possible unavailability of the ordered products.
In case of transmission of the order form and payment of the price, DERBY SADDLERY S.a.s. will refund any amounts already paid.
2.10 By transmitting the order form electronically, you unconditionally accept and undertake to observe, in your relations with DERBY SADDLERY S.a.s., these General Terms and Conditions of Sale. If you do not agree with some of the terms set out in the General Terms and Conditions of Sale, we invite you not to submit the order form for the purchase of products on www.hanging-signs.com
2.11 By transmitting the order form, you confirm that you know and accept the General Terms and Conditions of Sale and the additional information contained on www.hanging-signs.com
2.12 Once the contract is concluded, DERBY SADDLERY S.a.s. will send you, by email, a purchase order receipt, containing a summary of the information already contained in the order form (General Terms and Conditions of Sale, information on the essential characteristics of the product, and detailed indication of the price, payment methods, your right of withdrawal, and delivery costs).
3 Guarantees and Indication of Product Prices
3.1 The essential characteristics of the products are presented on www.hanging-signs.com within each product sheet. However, the images and colors of the products offered for sale on www.hanging-signs.com may not correspond to the real ones due to the Internet browser and monitor used.
3.2 Product prices may be subject to updates. Ensure the final sale price before submitting the relevant order form.
3.3 Purchase requests from countries not included among those displayed on the splash page cannot be accepted by DERBY SADDLERY S.a.s.. You can request any information through our customer service: contact our Customer Service here.
3.4 DERBY SADDLERY S.a.s., in the event of exercising your right of withdrawal, has the right not to accept the return of products that are without the original packaging or have been altered in their essential and qualitative characteristics or have been damaged.
4 Payments
4.1 For the payment of the price of the products and the related shipping costs, you can follow the methods indicated in the order form.
4.2 In case of payment by Credit Card, financial information (e.g., credit/debit card number or expiration date) will be forwarded, via encrypted protocol, to PayPal or other banks, which provide the relevant remote electronic payment services, without third parties being able to access them in any way. This information will also never be used by DERBY SADDLERY S.a.s. except to complete the procedures related to your purchase and to issue the relevant refunds in case of any returns of products, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on www.hanging-signs.com
4.3 In case of payment by Bank Transfer, the amount for the purchase of the products, including taxes (where indicated) and shipping costs, as indicated in the order form, must be made payable to:
DERBY SADDLERY Sas – Via Fontecedro, snc – 01100 VITERBO –Italy
Bank References:
BANK: INTESA SANPAOLO
IBAN: IT15 A030 6914 5001 0000 0005 631
SWIFT: BCITITMM
5 Shipping and Delivery of Products
5.1 Shipping may be carried out by express couriers that DERBY SADDLERY S.a.s. normally uses and which may be reported in the order confirmation by email. Express courier shipping is guaranteed within 2-5 working days from the date of order confirmation by DERBY SADDLERY S.a.s. for all products in stock. Delay and delivery within 30 days will not give you any right to refuse delivery or to claim any compensation for transport. You will be required to check the condition of the packaging and goods at the time of delivery and immediately report any damage to the carrier by writing it on the delivery documents; as well as by email or fax to the company DERBY SADDLERY S.a.s. within 2 working days following delivery.
6 Customer Service
6.1 You can request any information from DERBY SADDLERY S.a.s. through our customer service, contact the Customer Service here.
7 Right of Withdrawal
7.1 You have the right to withdraw from the contract concluded with DERBY SADDLERY S.a.s., without any penalty and without specifying the reason, within ten (10) days from the day of receipt of the products purchased on www.hanging-signs.com by notifying the Customer Service by registered letter, email, or fax.
7.2 In this case, you must return the products to:
DERBY SADDLERY Sas
Via Fontecedro, snc
01100 VITERBO
Italy
Tel. +39.3484410738
mail to: info@hanging-signs.com
within fifteen (15) days from when you received the products.
7.3 The only expenses you will have to bear are those for returning the purchased products; cash on delivery returns are not accepted.
7.4 The Right of Withdrawal, in addition to compliance with the terms and methods described in the previous points 7.1, 7.2, 7.3, and 7.4, is considered exercised correctly if the following conditions are also fully met:
a. the products must not have been used, worn, washed, or damaged;
b. the identification tag must still be attached to the products with the disposable seal;
c. the products must be returned in their original packaging (in the case of audio CDs or books, the packaging must be sealed as originally; if you want to return a kit, you must return the items that compose it);
d. the returned products must be sent to DERBY SADDLERY S.a.s. in a single shipment. DERBY SADDLERY S.a.s. reserves the right not to accept products from the same order, returned and shipped at different times;
e. the returned products must be delivered to the courier within (15) days from the date you received the products.
7.5 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, DERBY SADDLERY S.a.s. will refund any sums already collected for the purchase of the products, net of the shipping costs for the delivery of the purchased products.
7.6 DERBY SADDLERY S.a.s. will refund you, in addition to the sums collected for the purchase of the products, also the shipping costs for the delivery of the purchased products, only if the return of the products is due to reasons attributable to DERBY SADDLERY S.a.s., such as if the products do not have the promised essential characteristics, have manufacturing defects, or there have been errors in their delivery.
7.7 The sums will be refunded to you as soon as possible and, in any case, within thirty (30) days from the date on which DERBY SADDLERY S.a.s. became aware of the exercise of your right of withdrawal. We will activate the refund procedures once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 8.
7.8 If the methods and terms for exercising your right of withdrawal, as specified in this paragraph 7, are not respected, you will not be entitled to a refund of the sums already paid to DERBY SADDLERY S.a.s.; however, you can get back, at your expense, the products in the state in which they were returned to DERBY SADDLERY S.a.s.. Otherwise, DERBY SADDLERY S.a.s. may retain the products, in addition to the sums already paid for their purchase.
8 Refund Times and Methods
8.1 After the return of the products, DERBY SADDLERY S.a.s. will carry out the necessary checks regarding their compliance with the conditions and terms indicated in paragraph 7. If the checks are concluded positively, DERBY SADDLERY S.a.s. will send you, by email, the relevant confirmation of acceptance of the returned products.
8.2 Regardless of the payment method you used, the refund is activated by DERBY SADDLERY S.a.s. within thirty (30) days from the date on which DERBY SADDLERY S.a.s. became aware of the exercise of your right of withdrawal, after verifying the correct execution of your right of withdrawal and acceptance of the returned products.
8.3 If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in case of exercising the right of withdrawal, will be executed by DERBY SADDLERY S.a.s., in any case, to the person who made the payment.
8.4 If you decide to use a shipper other than the one indicated by DERBY SADDLERY S.a.s. for the return of the products, the shipping costs, including responsibility in case of loss or damage to the products, will be at your expense.
9 Intellectual Property Rights on Print Designs, Liability Disclaimer
9.1 When the customer designs a product, whether it is an imported design or otherwise (text customization), the consumer assures DERBY SADDLERY S.a.s. that the designed product does not infringe on third-party rights. Any infringement of copyright, personal and/or name rights is the full responsibility of the customer. The customer also assures that by customizing the product, no further third-party rights are violated.
9.2 The customer will indemnify DERBY SADDLERY S.a.s. upon first request from all claims and demands arising from violations of such third-party rights. The customer is responsible for reimbursing DERBY SADDLERY S.a.s. for all legal defense costs and damages incurred.
9.3 Everything reported on this website www.hanging-signs.com, documentation, content, texts, images, the logo, artwork, and graphics are the property of our company, protected by copyright and intellectual property rights. Therefore, it is strictly forbidden to copy, appropriate, redistribute, or reproduce any sentence, content, or image present on this site as they are the result of the author’s work and intellect. Copying and reproducing content and images in any form is prohibited.
The redistribution and publication of content and images not expressly authorized by the author are prohibited.
10 Applicable Law and Dispute Resolution
10.1 The General Terms and Conditions of Sale are governed by Italian law, specifically by Legislative Decree 22 May 1999 No. 185 concerning distance contracts and Legislative Decree 9 April 2003 No. 70 on certain aspects of electronic commerce.
10.2 These general terms and conditions of sale are drafted in Italian, English, French, German, and Spanish. In case of dispute or interpretation discrepancies, only the Italian text will be considered valid.
10.3 For any and all disputes related to and following this contract, the exclusive jurisdiction belongs to the Court of Viterbo.
11 Privacy Protection
By registering on the www.hanging-signs.com site, your data is secure!
All data is transmitted and processed within the company in full compliance with privacy laws. They are used solely to complete your orders or, when you authorize us to do so, to inform you about opportunities, promotions, or contests related to the www.hanging-signs.com site.
In compliance with the Privacy Law – Law No. 675-96 of 31/12/96
The customer acknowledges that the personal data communicated and/or exchanged, even during pre-contractual information, will be processed in accordance with, for the purposes and with the objectives of:
Art. 12, paragraph 1, letters b), c), d) and f) of Law No. 675/96 and subsequent amendments and integrations.
It is also understood that the customer expressly consents to the transfer of personal data in accordance with and for the purposes of:
Art. 28 paragraph 4 letter a) of Law No. 675/96 and, in any case, to their communication and dissemination in accordance with and for the purposes of:
Art. 20 paragraph 1 letter a) of the aforementioned law. The processing of personal data is exclusively aimed at adequately carrying out its commercial activity.
The data will be processed using both computerized and paper systems.
The data may be communicated to third-party organizations (banks, companies affiliated with us) exclusively for the purpose of conducting the commercial relationship with the customer.
ART. 10 (Information provided at the time of collection).
1. The data subject or the person from whom personal data is collected must be previously informed in writing about:
a) the purposes and methods of processing for which the data is intended;
b) the mandatory or optional nature of providing the data;
c) the consequences of a refusal to respond;
d) the subjects or categories of subjects to whom the data may be communicated and the scope of dissemination of the data;
e) the rights referred to in Article 13;
f) the name, denomination or company name and domicile, residence or headquarters of the owner and, if appointed, the manager.
2. The information referred to in paragraph 1 may not include elements already known to the person providing the data or whose knowledge may hinder the performance of public inspection or control functions, carried out for the purposes referred to in Articles 4, paragraph 1, letter e), and 14, paragraph 1, letter d).
3. When personal data is not collected from the data subject, the information referred to in paragraph 1 is provided to the data subject at the time of data registration or, if their communication is foreseen, no later than the first communication.
4. The provision referred to in paragraph 3 does not apply when providing information to the data subject involves the use of means that the Authority declares manifestly disproportionate to the protected right, or is deemed impossible by the Authority, or in cases where the data is processed based on an obligation provided by law, regulation, or community legislation. The same provision does not apply when the data is processed for the purpose of carrying out investigations referred to in Article 38 of the implementing, coordinating, and transitional provisions of the Code of Criminal Procedure, approved by Legislative Decree 28 July 1989, No. 271, and subsequent amendments, or, in any case, to assert or defend a right in court, provided that the data is processed exclusively for such purposes and for the period strictly necessary for their pursuit.
ART. 13 (Rights of the data subject).
1. In relation to the processing of personal data, the data subject has the right:
a) to know, through free access to the register referred to in Article 31, paragraph 1, letter a), the existence of data processing that may concern them;
b) to be informed about what is indicated in Article 7, paragraph 4, letters a), b), and h);
c) to obtain, from the owner or manager, without delay:
1) confirmation of the existence or not of personal data concerning them, even if not yet recorded, and the communication in an intelligible form of the same data and their origin, as well as the logic and purposes on which the processing is based; the request may be renewed, subject to justified reasons, at intervals of not less than ninety days;
2) the deletion, transformation into anonymous form, or blocking of data processed in violation of the law, including those for which conservation is not necessary in relation to the purposes for which the data was collected or subsequently processed;
3) the updating, rectification or, if interested, integration of the data;
4) the attestation that the operations referred to in numbers 2) and 3) have been brought to the attention, also regarding their content, of those to whom the data has been communicated or disseminated, except in cases where this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right;
d) to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning them, even if pertinent to the purpose of collection;
e) to object, in whole or in part, to the processing of personal data concerning them, intended for commercial information purposes or the sending of advertising material or direct sales or for carrying out market research or interactive commercial communication and to be informed by the owner, no later than the time the data is communicated or disseminated, of the possibility of exercising this right free of charge.
2. For each request referred to in paragraph 1, letter c), number 1), a contribution to expenses may be requested from the data subject, if the existence of data concerning them is not confirmed, not exceeding the costs actually incurred, according to the methods and within the limits established by the regulation referred to in Article 33, paragraph 3.
3. The rights referred to in paragraph 1 relating to personal data concerning deceased persons may be exercised by anyone who has an interest.
4. In exercising the rights referred to in paragraph 1, the data subject may delegate or grant power of attorney in writing to individuals or associations.
5. The rules on professional secrecy of journalists remain unaffected, limited to the source of the news.